I think there are a few lessons here: (1) No, they really don't care about you; (2) There are no real people actually working at Earthlink -- it's all machines and Chris P of Customer Service is in fact a program like Ananova (but apparently considerably less intelligent); (3) Don't piss off a journalist, because they'll write about you. It may be in a journal with an ever declining readership, but still ... someone may read it. And then they'll tell someone. And so on and so on and so on ... or maybe not.
12/19/2001: vive la france
12/19/2001: princess, redux
12/19/2001: yemen and rumsfeld
12/18/2001: you're NOT in the army now
12/18/2001: interesting donation
12/18/2001: shame on winn dixie, indeed
12/18/2001: saudi princess
12/17/2001: new resolve
12/17/2001: a victim of the attack ... yeah, right
12/17/2001: polluters ho!